Caresse Jackman
Consumer Investigative Reporter
Caresse is based in Washington, D.C. with Gray Television’s InvestigateTV as a national consumer investigative reporter. Prior to InvestigateTV, she was a Consumer Investigative Reporter at WSMV-TV in Nashville, TN. She has prior reporting experience at WWL-TV in New Orleans, WJRT in Flint, MI and WCBI in Columbus, MS. Caresse’s work has contributed to her stations winning multiple Emmy and Edward R. Murrow awards. She started her career behind the scenes as a producer at WJTV in Jackson, MS. Caresse is a graduate of the University of Georgia and is a member of the National Association of Black Journalists, Investigative Reporter and Editors, the Ida B. Wells Society for Investigative Reporting, and Alpha Kappa Alpha Sorority, Inc.
As tax season kicks off and W-2s begin arriving in mailboxes, consumer experts are warning taxpayers to watch out for scammers posing as tax preparers.
The Department of Education is warning students and educators about criminals targeting schools in order to steal financial aid.
As you enjoy your holiday presents sometimes the gift you receive isn’t exactly the right size. Consumer Investigator Caresse Jackman speaks with the BBB about what you need to know if you plan on returning or exchanging your presents this season.
Millions of Americans will hit the road this holiday season. Consumer Investigator Caresse Jackman talks to Bankrate about ways to save money on the drive.
Could credit card rewards program help you save on travel this holiday season? Consumer Investigator Caresse Jackman talks to WalletHub about ways to save on your travel budget.
The BBB reports a sixfold increase in investment scam losses since 2021. Consumer Investigator Caresse Jackman spoke with them about what else they found and how you can protect yourself from these schemes.
Water systems across the country were required to meet an October 16 deadline to turn their lead service line inventories.
183 million shoppers will hit stores and the web this holiday weekend. Consumer Investigator Caresse Jackman talked to WalletHub about ways to avoid getting scammed during the buying frenzy
An increasing number of state attorneys general are taking aim at social media giants over the alleged harmful effects their platforms have on children. Consumer Investigator Caresse Jackman sat down with New Mexico’s attorney general, one of the latest to take legal action.
Thousands of service members have reported financial issues, from fraud to credit errors. Consumer Investigator Caresse Jackman talks to the CFPB about free help and resources available to military members.
Over 40 state attorneys general claim social media harms kids, urge Congress to act. Consumer Investigator Caresse Jackman speaks with two AGs to discuss solutions.
“Quishing” attacks have skyrocketed over the last three years. Consumer Investigator Caresse Jackman talks to the ITRC about ways to protect yourself.
Millions of Americans rely on Social Security but a report by the AARP found that customer service headaches are leading to delays and backlogs in people getting their paycheck. Consumer Investigator Caresse Jackman looks into what’s being done to make sure people are getting the money they deserve.
A new report outlines ways Congress can protect consumers from surprise ambulance bills. Consumer Investigator Caresse Jackman talks to PIRG about how this bill could save consumers big bucks.
Secretaries of State nationwide are warning of scams targeting voters as the election rapidly approaches.
People enter sweepstakes or lotteries hoping to win big. But scammers are using that excitement to steal money. Consumer Investigator Caresse Jackman spoke with Publisher’s Clearing House about these imposter scams and has tips so you don’t fall for fake prizes.
Consumer Federation of America shows that over 6 million homeowners lack homeowners insurance, leaving them unprotected from national disasters and other significant damages that might happen to their homes. Consumer Investigator Caresse Jackman spoke with them to share tips on what you can do to get insured before a disaster strikes.
With the Federal Reserve expected to reduce rates this month, many may be wondering, is this time to refinance my home? Consumer Investigator Caresse Jackman spoke with Bankrate about how to determine if a refi is the right choice for you.
Inflation recently reached its lowest level for the first time in more than three years. Consumer Investigator Caresse Jackman breaks down how inflation impacts you and shares helpful information from Urban Institute if you’re a homeowner or looking to buy.
Generational wealth is often a key to prosperity with homeownership being a major part of it. But studies have shown that tangled property titles can put many communities of color at a disadvantage. Consumer Investigator Caresse Jackman reports.
The Identity Theft Resource Center found job scams increased 118% in 2023 from the prior year. It also found scammers have changed how they approach job seekers. Consumer Investigator Caresse Jackman reports.
Would you know a person generated by AI if you saw one? Experts at the Evidence-Based Cybersecurity Research Group and Better Business Bureau warn bad actors are using it in the latest romance scams with unsuspecting victims being tricked out of money and personal information. Consumer Investigator Caresse Jackman spoke with experts who shared tips on how you can spot a fraudster.
The Better Business Bureau has issued new tips for back-to-school online safety. Consumer Investigator Caresse Jackman speaks to them about tips to keep your child safe.
Some patients who receive the same procedure from their doctors are hit with a bigger bill because of a change in business structure
As the number of elective cosmetic surgeries and procedures go up, so do complaints. Consumer Investigator Caresse Jackman talked to the Better Business Bureau about one company that received an “F” rating.
With summer in full swing scammers are standing by waiting to dupe travelers booking trips. Consumer Investigator Caresse Jackman shares some tips from the Better Business Bureau® you need to know before you book.
Federal law requires hospitals to put procedures’ costs online, but a report by PIRG found price transparency is still a work in progress. Consumer Investigator Caresse Jackman spoke with them about what you can do to help you save money.
Reported losses to government impersonation scammers hit $618 million last year, up from $487 million in 2022. Consumer Investigator Caresse Jackman has an exclusive interview with the FTC about how to spot a government imposter.
The FBI has issued an alert after receiving thousands of complaints about fake road toll collection service texts. Consumer Investigator Caresse Jackman talks to the BBB on what to look out for in this scam.
Poor maintenance tree trimming can have deadly consequences, but critics say it's not always clear who's responsible, and the public is often left in the dark.
A new study finds 42% of millennials have purchased a home on their own. Consumer Investigator Caresse Jackman spoke with Bankrate about their study’s findings and has advice for first time home buyers.
Leaders with the U.S. Department of Labor signed off on the nation’s appraiser apprenticeship program in an effort to eliminate bias when valuing home prices.
A recent AARP survey finds 1 in 5 Americans over 50 have no retirement savings. Consumer Investigator Caresse Jackman explores the ways you can start saving for retirement now, one dollar at a time.
Over 170,000 reports of imposter scams have been reported to the Federal Trade Commission so far this year, with a loss of more than $645 million. Consumer Investigator Caresse Jackman sits down with a state attorney general to find out what you need to know and why it’s so important you report this type of fraud.
Getting scammed can lead to feelings of embarrassment or shame, but one advocacy group wants people to change their mindset if they fall victim to fraud. Consumer Investigator Caresse Jackman spoke with the National Center for Victims of Crime about mentally overcoming a scam and resources you can use right now in order to recover.
US PIRG and EPIC say states are not doing enough to protect your data and privacy. Consumer Investigator Caresse Jackman spoke with advocates and state lawmakers about what they found, why they’re concerned, and what you can do to protect your information.
The BBB is asking people to be extra vigilant if they get an urgent email from a business asking for payment information. Consumer Investigator Caresse Jackman spoke with them for tips you need to know so you don’t fall for a scam.
You can’t predict a serious illness or injury which is why one consumer advocacy group is fighting to make sure medical bills don’t appear on your credit reports. Consumer Investigator Caresse Jackman explains what’s being done to eliminate medical debt from impacting your credit score.
The BBB reported that online scams were the most common way consumers were defrauded last year, followed by employment scams. Consumer Investigator Caresse Jackman talked to the BBB and shares how you can avoid becoming the next scam victim.
The Consumer Financial Protection Bureau (CFPB) is banning excessive credit card late fees, lowering the typical fee from $32 to $8, but the move comes with some pushback from bank associations. Consumer Investigator Caresse Jackman talks to CFPB Director Rohit Chopra about the changes.
The bill now heads to President Biden’s desk for his signature
The federal government has issued warnings about scammers trying to take advantage of student loan borrowers and people looking for debt relief. Consumer Investigator Caresse Jackman spoke with them about scams, what to look out for, and how to protect your information.
Product recalls hit the highest level in seven years in 2023, according to a consumer watchdog report. Caresse Jackman spoke with PIRG about the push for the Consumer Product Safety Commission to issue more public warnings, as well as how you can protect yourself from dangerous products.
States worry that the proposed rule to remove lead-tainted water pipes by October 16 is unrealistic.
Natural disasters happen unexpectedly and preparing ahead of time is the best way to protect family and property.
The CFPB is sending millions in financial relief to consumers harmed by illegal lending practices targeting veterans. Consumer Investigator Caresse Jackman spoke with them about their push to protect veterans and what you need to know if you think you’re a victim.
The DOT is considering new rules to require airlines to reimburse things like hotels, meals and rebooking when the airline’s responsible for cancellations or significant delays. Consumer Investigator Caresse Jackman spoke with PIRG about consumer rights and what to know before you fly.
The USPS says they’re seeing a rise in counterfeit postage stamps across the country. Consumer Investigator Caresse Jackman spoke with the USPIS about how this scam is impacting post offices nationwide.
The FTC and USPS are warning against “smishing” or robotexts that try to scam consumers. Consumer Investigator Caresse Jackman spoke with an expert on how you can avoid getting your personal information stolen.
AARP says more than 1 in 5 adults have no retirement savings. It’s why the organization is trying to get the word about the importance of saving now. Consumer Investigator Caresse Jackman sat down with AARP about ways to build a retirement fund.
